Terms & Conditions
PLACING AN ORDER MEANS ACCEPTANCE OF THESE TERMS AND CONDITIONS
All Sales made by Whimsy Cakes By Dee are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions and if there is anything you don’t understand please contact me.
The more notice the better! Typical celebration orders(birthday, anniversary, baby shower, etc) require a 3-4 month notice. I have been able to accommodate last minute clients happily as early as a couple weeks before their order is needed, however there is an additional charge for last minute orders and it is not guaranteed to be 100% accurate to your design due to lack of time to acquire items needed to get the order completed. At the very least 6 - 8 weeks notice for wedding cakes, however you can check with me for availability if you are not in that time period and if I am able to accommodate you I will. Cake toppers require 3-4 weeks as well to insure details are done to your specifications if you are ordering them separate.
The price for the order will be as stated on your order form/invoice. You agree to pay the full price to Whimsy Cakes By Dee in accordance with the order form after the details are checked and agreed by you and you are presented with a final invoice/quote.
Cakes, desserts, toppers, etc require a non refundable retainer which is determined on the final balance of the order. Wedding order retainers require a 50% retainer of the balance. Retainers are due immediately once a retainer request is sent, this will secure your booking date. Work will not commence until payment is received. If payment is delayed your item may not reach you in time as your spot might no longer be available. All orders are deemed to have been accepted only when payment has been made. Once you approve the document and the payment is made, work will start on time. I will contact you prior to completion for pickup or delivery details to insure your item is brought to you in a timely manner as well as send finished photos of the order. Retainers go towards the final balance of the order. Please note retainers are meant as a way to save you a spot which means I have turned away other possible orders for your needed date. Having a order canceled leaves me with a open spot that ultimately I can not fill. I do however love to keep my customers happy so am willing to credit a customer's account in the event that a large retainer was made for a future order so that money is not lost on their part.
Payments may be made by the following methods.
PayPal (invoiced via email)
Square(invoiced via email or credit card by phone)
Exact amount of Cash..I do not carry change and apologize for the inconvenience.
Final payment is due immediately upon being collected or delivered via the above payment methods.
If you decide to have a cake/cake topper for your event and don't have the design details with you at the time of booking, you can pay a non-refundable retainer (retainer will depend on final balance) and secure the date then send me all the details when you have them available. However details are needed as soon as possible so that work can commence or your item will not be ready on time.
Prices are subject to change without any prior notice.
In which case the old price is valid for 1 month from the initial inquiry date.
Your order is very important to me, however YOU are responsible for providing all of the information and detail. Please be sure to double check your submission before making a payment to ensure you have added correct, detailed instructions, photo references(if you have any)of design wanted. PLEASE keep in mind, I love doing custom work but when a customer gives me a cake design based off another cake designers photo I really do try my best to produce a cake similar or better than what is in the photograph. I will note that it is impossible to get an exact replica as I do not know their techniques nor do I know what supplies they used to achieve the results so THERE WILL BE differences. It is important to note any changes from the original design needing to be done as I will not be held responsible for lack of information supplied in good time.
Alterations can be made up to 3 days after initial Payment. Work on your cake topper will start soon after payment, cakes are done within days of event so that your cake is the freshest it can be. It is YOUR responsibility to inform me a week before your order is due of these alterations to allow me time to do the change. Whimsy Cakes By Dee reserves the right to charge an additional fee for alterations made after this time period. While every effort is made to assist customers please note that late changes cannot be guaranteed due to the fact that once something has been made it is usually permanent and it is not possible to alter certain things without damaging the entire topper, cake or dessert order.
Be sure that you have read and understood this and provide the relevant information as while I am happy to work with you on your order within the terms stated I will not engage in time wasting debates that delay not only your order but everyone else’s. Any time spent in excess of this will incur an additional charge.
STORAGE & TERMS
Sugar art, Chocolate toppers & Flowers
You are paying for CUSTOM, BESPOKE, EDIBLE WORK, the materials, costs and skill involved in creating a novelty item from a perishable, fragile and difficult to work with substance.
You are not paying for the longevity of the item. It is a perishable, edible, fragile substance and does not have the same properties as hard clay or porcelain. Sugar absorbs moisture from the atmosphere causing it to deteriorate, lose its shape, wilt or droop if not stored in the right conditions. Sugar will also melt or droop if exposed to direct heat e.g. from heaters/heat vents or sunlight etc. Light of any type will cause certain food colors to fade particularly pinks, browns, purples and reds. Thin pieces also become brittle and can break or wilt.
Should you receive or collect the item prior to the event it is your responsibility to make sure it is kept in the right conditions. Not doing so will result in damage. It's longevity is your responsibility and depends entirely on your treatment of it. It has nothing whatsoever to do with the workmanship of the decorator. I am not responsible for damage to any items once they have left my possession.
If you wish to keep the item as a memento that is your personal choice. It is not made or guaranteed for that purpose however if kept in the right conditions it can last a lifetime. That rests entirely on your treatment and storage of it. Ensure that you keep them in a cool, dark,dry and moisture free environment such as an airtight plastic container(display box from Micheals/Hobby Lobby works great), a glass cabinet out of direct sunlight and heat or in a box in a cupboard with a desiccant pack.
If your items become damaged and you want them remade you will need to pay full price for it to be done.
If you want a longer lasting item you should order an item made of Clay, please inquire for pricing.
STORAGE & TERMS
We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. Cakes need to be stored in a cool dry and dark place until the event or refrigerated.
All flowers are safely wrapped if flowers are being used... you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
If you are wanting to store the top of your wedding cake I suggest to do the following:
Place your top tier or portion of cake you wish to save into the freezer, unwrapped/uncovered for 3 hours OR till solid. This will ensure that the cake keeps it's shape.
Take the cake from the freezer and wrap it in Saran Wrap/cling wrap, squeezing out any air while wrapping it. Air is what causes freezer burn so eliminate air and you will eliminate freezer burn. Keep wrapping it with the plastic wrap till you have it pretty thick.
Then take a roll of tinfoil and do the same thing. The foil will double protect the cake from frost and burn damage.
It might look funny with a giant ball of foil in your freezer but it works..promise!
I deliver to local and some surrounding areas for an additional charge, please message me with your location for a delivery quote. After your item is delivered, you the customer, will be responsible for any damage or deterioration that may occur. These items are delicate. You need to take care of them.
If your item is collected by you - you are responsible for its safe journey care and storage. Ensure you store it correctly to avoid damage prior to your event. Place your cake on the flattest surface of your vehicle, seats are not ideal for transport as a tilted cake WILL collapse! upon delivery or pick up your order will be shown to the recipient as being complete and damage free and will need to be signed off as being so. If your item/s deteriorate or become damaged it is due to incorrect storage and handling. If you want cake toppers remade you will need to pay full price for it to be done.
Ensure you store it correctly to avoid damage prior to your event. I am not responsible for any damage or deterioration once the item leaves my hands.
The privacy of my customers is important to me – all orders are treated in strict confidence. Whimsy Cakes By Dee is fully committed to the promotion of high standards in the handling of personal information and in order to facilitate the protection of the individual’s right to privacy. To ensure this:
We will keep your records in a secure area;
These records will be accurate and up to date;
We do not share your information with any third party;
We do not keep your records any longer than necessary;
We do not use the information given to carry out credit checks;
You have the right to inspect your own records at any time.